Shipping policy

Shipping Policy

Last Updated: September 17, 2026

Luxpora, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through luxpora.com.

1. Shipping Destination

Luxpora currently ships to addresses within the United States, subject to product availability and carrier service coverage.

Some products may have shipping restrictions based on size, destination, availability, or other factors. Any applicable restrictions will be communicated during checkout or after an order is placed.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

During sales, holidays, product launches, or periods of unusually high order volume, processing may take longer than normal.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

3. Delivery Time

For orders shipped within the United States, estimated delivery is generally:

5–10 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

  • Shipping carrier

  • Destination

  • Weather conditions

  • Holidays

  • Carrier delays

  • High shipping volume

  • Incorrect or incomplete address information

  • Other circumstances outside our reasonable control

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the applicable order, destination, product, and available shipping method.

From time to time, Luxpora may offer free shipping promotions or other shipping discounts. Promotional shipping offers may have specific terms and restrictions.

5. Tracking Your Order

When tracking information is available, we will send it to the email address provided during checkout.

You can use the tracking information provided by the applicable carrier to monitor your shipment.

Please allow some time for tracking information to become active after the shipping label has been created.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If the tracking information indicates that the package has been delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Check with household members, neighbors, or building management where applicable.

  3. Contact the shipping carrier.

  4. Contact Luxpora at support@luxpora.com if you still need assistance.

Luxpora will make reasonable efforts to assist with shipping issues, but carrier investigations and claims may be subject to the carrier's policies and procedures.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, contact us as soon as possible at support@luxpora.com.

We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or shipping.

Luxpora may not be responsible for delays, additional shipping charges, or delivery problems caused by incorrect or incomplete information provided by the customer.

8. Multiple Items and Separate Shipments

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, supplier, or shipping method.

You may therefore receive multiple packages for a single order.

If this occurs, you may receive separate tracking information.

9. Pre-Orders and Out-of-Stock Products

If a product is identified as a pre-order or has a specific estimated shipping date, the product information or checkout process will provide the applicable details.

If an item becomes temporarily unavailable after an order is placed, we will contact you with relevant information regarding the order.

10. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product as soon as possible.

Contact us at support@luxpora.com with:

  • Your order number

  • A description of the issue

  • Photos of the damaged package

  • Photos of the damaged product

We will review the information and work with you toward an appropriate resolution in accordance with our applicable policies and the carrier's requirements.

11. Delivery Exceptions

Luxpora is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Transportation delays

  • Holidays

  • Customs or government restrictions where applicable

  • Incorrect addresses

  • Unexpected logistical issues

We will make reasonable efforts to assist customers when such situations occur.

12. Shipping Notifications

Customers may receive emails regarding:

  • Order confirmation

  • Order processing

  • Shipment confirmation

  • Tracking information

  • Delivery updates

Please ensure that the email address provided during checkout is accurate.

13. Contact Us

If you have questions about shipping or your order, please contact us:

Luxpora
330 SW 18th Rd
Miami, FL 33129
USA

Email: support@luxpora.com
Website: luxpora.com

We are happy to assist with shipping-related questions and order updates.