Shipping policy

Shipping Policy

Last Updated: August 9, 2026

Thank you for shopping with Luxpora. We are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy before placing an order.

Shipping Destinations

Luxpora currently ships to addresses within the United States.

Order Processing Time

Orders are processed within 1–3 business days (Monday through Friday, excluding weekends and holidays).
After your order has been processed, you will receive a shipping confirmation email with tracking information.
Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

Estimated Delivery Time

Once your order has been shipped, estimated delivery is:

Total Estimated Delivery Time : 5–10 business days

Please note that delivery times are estimates and may vary due to weather conditions, holidays, customs procedures (if applicable), or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and order details.

We may occasionally offer Free Shipping promotions, which will be clearly displayed on our website when available.

Order Tracking

After your order has been shipped, you will receive an email containing your tracking number.

You can use this tracking number to monitor your shipment's progress.

If you do not receive tracking information within 5 business days after placing your order, please contact our support team.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Luxpora is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

Delayed or Lost Shipments

While we work with trusted shipping partners, occasional delays may occur due to circumstances beyond our control.

If your package appears lost or significantly delayed, please contact us at support@luxpora.com, and we will assist you in working with the shipping carrier.

Damaged Packages

If your order arrives damaged, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
Photos of the damaged item(s)
Photos of the shipping package

We will review your claim and provide an appropriate resolution.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment centers. If this happens, you will receive separate tracking numbers for each shipment.